So it should come as no suprise that the InfoSystems software suite is not without bugs. This section contains a few pointers on what we would like you to do when submitting bug reports.
Let's start with the boring part first: if you are NOT an Infosoft customer, (i.e. you are a third party) then you have to submit your bug through your customer contact, and we can establish contact afterwards. If you are the Infosoft customer please make sure you submit the bug through the usual support channels.
Before submitting a bug please verify/do the following
Verify that you are running on the latest bugfix version for your particular subversion. For instance if you are on 220.127.116.11 then make sure there isnt already a 18.104.22.168 where the bug is fixed.
Verify that you are actually using the right web service URL, it is not uncommon to get the various test and production environments mixed up.
Verify that the web service version is actually the same as the database version. For instance if the database is version 3.2 then it will likely fail if the service is 22.214.171.124
Test the method in a tool like SoapUI.
If the request fails with your code but works in SoapUI, then your code is doing something wrong. In most cases this is due to the serializer generating wrong XML.
Now when you have verified the above, please include the following in your bug report.
A description of the actual behavior and the desired/expected behavior.
The steps required to reproduce the bug
The version of the webservice
Full SOAP XML requests and responses